Hospital Policies

Appointment Policy

Office hours are by appointment Monday through Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to noon. Same day appointments are often available, as are work-in appointments. If your pet is in need of urgent care, we always appreciate a call before your arrival, but we understand that circumstances sometimes prevent this. We do offer urgent care appointments and will see your pet as soon as possible upon your arrival.

Please understand that urgent care appointments are worked in between our regularly scheduled appointments, and if your pet is determined to be stable, it may take us a few minutes to get in to see you.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, Care Credit and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Prescription Policy

Where possible, we ask that you give us 24 hours notice of your pet’s refill.